Customer service must have solid communication, technology, analytical and management skills. Candidates should possess knowledge of all aspects of generally accepted accounting principles. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Typical duties of a Customer Service controller

• Planning, directing and coordinating all accounting operational functions
• Providing management with information vital to the decision-making process
• Managing the budget process
• Evaluating the effectiveness of accounting software and supporting database, as needed
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Manage customers' accounts
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Organize workflow to meet customer timeframes
• Process orders, forms, applications and requests
• Set up new customer accounts
• Perform customer verifications
• Establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Developing and monitoring business performance metrics
• Manage large amounts of incoming phone calls
• Generate sales leads
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Have knowledge update driver portal and jobs.
• Creating pools of people ready and willing to take on new challenges and step up when needed
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.

Skill Set:

• Leadership skills
• Effective team training
• Communication skills
• Problem solving skills
• Performance management
• Operations management
• Strategic thinking
• Interpersonal skills
• Strong communication skills- verbal and written in english
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance