Customer Facilitation Officer  
Jubilee Life Insurance Company Limited   More jobs from this company

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Job Title:   Customer Facilitation Officer
Category:   Client Services
Total Positions:   2
Job Location:   Lahore
Gender:   No Preference
Age:   25 to 35 years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   1 Year
Salary Range:   PKR 25,000 to 25,000 per Month
Apply By:   Feb 26, 2022
Job Description:

Jubilee Life Insurance is looking for:

  • Title: Customer Facilitation Officer-Lahore (Customer Service / Complaint Handling)


  • Service Quality & Customer Service


  • Minimum Graduate


  • 0 to 1 Year of Operations or Customer Service experience


  • Strong MS Excel & English written and verbal skills


  • The position is responsible to look after customer complaints/Request/Queries and arranges to resolve the same in the pre-defined TAT.
  • Coordination with the other relevant dept. for resolution of the customer complaints
  • Making Calls to customers regarding their complaints
  • Managing Information & Complaints mail Boxes
  • Arranging deposit the refund cheques and following-up with the customer whenever necessary
  • Arranging to reconcile receipts and payments and arranging refund in case of any excess payment
  • Coordinate with the sales team for onward resolution of complaints and requests
  • Arranging the investigating courier activity of the policy documents (TCS/Leopard)
  • Arranging to print and dispatch request letters to customer
  • Arranging to resolve policy online portal issues
  • Maintaining MIS for complaint letter received & routing the same for filing once complaints are resolved


  • Presentable in appearance, with Strong written and oral communication skills (especially in English)·
  • Proficiency in Ms.
  • Office (especially in MS Excel)·
  • Fast Typing and Computer Handling skills

Company Information
Company Name:  Jubilee Life Insurance Company Limited
Company Description:
Jubilee Life Insurance Company Limited (NJI Life) is a subsidiary of the Agha Khan Fund for Economic Development (AKFED), Switzerland. It was incorporated in Pakistan on 29 June 1995 as a Public Limited Company under the Companies Ordinance 1984. Its share are quoted on the Karachi Stock Exchange. The Company started its business on 20 June 1996. Paid Up Capital of the Company is Rs. 627 million, which is the highest amongst public insurance companies in Pakistan.

AKFED is active in the fields of Industry, Financial Services, Tourism Development and Infrastructure in South and Central Asia and sub-Saharan Africa. Some of the sister concerns of NJI Life in Pakistan are:

The Agha Khan University Hospital
New Jubilee Insurance Company (carrying out general insurance business)
The Agha Khan Health Services
Tourism Promotion Services (Chain of Sarena Hotels)
First Micro Finance Bank Limited
Habib Bank Limited
The Agha Khan Education Services
Focus Humanitarian Assistance

JI Life enjoys competitive edge over the players in the market because of the highest paid-up capital amongst public listed companies in Pakistan, highest ratio of customer loyalty among all life insurance companies, uniquely designed plans for each individual customer, complete range of products for individual and corporate customers and backing of world's largest reinsurance companies.

To be Pakistan's leading and most highly reputed life insurance company, enjoying the confidence and trust of its Shareholders, Policyholders, Business Partners and the Communities in which it operates.

Within a decade, JI Life has been able to make over 35,000 individual customers and over 650 corporate customers covering over 500,000 lives in total.

JI Life's presence in Pakistan is virtually in every major city with multiple branches at many locations. The network of branches and sub-offices is located at Bahawalpur, Badin, Faisalabad, Ghotki, Gujranwala, Gujrat, Hyderabad, Islamabad, Jaccobabad, Jhelum, Karach

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