• UK Based firm is looking for Customer Support Representatives.
• Excellent English speaking and listening skills and those who can work with team members.
• IELTS certification will be a plus point.
• Reply to emails and calls professionally to provide information about products and services, process orders, handle complaints, problem solving etc.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Process orders, forms and applications. 
• Follow up to ensure that appropriate actions were taken on customers’ requests.

Requirements:

• Must have good written and spoken knowledge of English language
• Must have at least 4 year of customer services experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively