IT Engineer - Software Support  
Techrevo   More jobs from this company

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Job Title:   IT Engineer - Software Support
Category:   Client Services
Total Positions:   2
Job Location:   Islamabad
Gender:   No Preference
Age:   26 to 40 years
Minimum Education:   Bachelors
Degree Title:   BSIT
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Apply By:   Dec 13, 2019
Job Description:

Thorough Professional IT Engineers with Good Soft and Technical Skills are required for an ongoing project with an International Oil & Gas Organization; the ones who can prove effective Communication in Spoken Languages and Proven Technical Skills are the perfect candidates.

Job Description

  • Provide support on a shift basis (8-12 hours shift as per roaster, including weekends)   
  • To be available for remote support   
  • Understand the severity and criticality of the reported issue, for timely resolution   
  • Make a decision for resolving issues as per Service Level Agreements     
  • Routing the issue properly to the concerned team member for resolution   
  • Communicate status of progress or issue to client and internal teams   
  • Provide detailed RCA (Root Cause Analysis) to concerned teams(after issue resolution)
  • Document the Cases   
  • Abide to agreed SLAs with client   
  • Ability to tackle multiple issues    
  • Able to perform basic testing   
  • Applies all relevant standards and procedures to own work.   
  • Accurately records own time and accurately reports progress on own work    
  • Team Player, shows initiative and Leadership skills    
  • Takes Ownership of ones work and motivates the team to do the same    
  • Must have a steep learning curve    
  • Attention to Detail   
  • Complies with all confidentiality and non-disclosure policies and/or agreement & ensure the security of information at all times


  • Basic knowledge of Oil & Gas Industry specifically Gas/Fuel Stations, Customer Services and Operations    
  • Strong troubleshooting and analytical skills    
  • Ability to understand the end to end picture of the Implementation   
  • Understanding of the low-level OS, network and system operations   
  • Foundational knowledge of SQL (Oracle / MySQL)   
  • Good understanding of Client-Server Infrastructures    
  • Point of Sale Services   
  • Strong communication skills   
  • Knowledge of Integrations via Middleware products  
  •  Office 365, Ms Office Suite, Windows Server OS

Required Skills:
Keen sense of responsibility,Proactive self-starter,Leadership

Company Information
Company Name:  Techrevo
Company Description:
Providing Turn Key , Out of the box solutions to our Customers is our motive behind Service Quality, Excellent Customer Services, Technical Support and minimizing the costs of IT Administration, Support and Assistance. Automating tedious tasks, Database Management, Disaster Recovery, and many of our services are focused on daily IT needs.

Our tailor made solutions are consistent and sustainable in production environments.

Techrevo is committed to provide quality services; which is why we aim to understand the requirements before taking on the project itself. We are an innovative learning organization which aims to provide turnkey solutions always striving to provide the best services possible.

The company focuses on clients need for IT resource utilization and follows a simple model of implementation and design to effectively understand and implement the standard best practices.

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